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Frequently asked questions
Everything you need to know about ordering, delivery and customisation. Can't find your answer? Just get in touch.
What types of cakes do you offer?
We offer a variety of cakes including birthday cakes, anniversary cakes, wedding cakes, cupcakes and fully custom cakes tailored to your specifications.
How can I customise my cake?
You can customise your cake by selecting your preferred design, sponge type, filling and dietary requirements on the product page — or use our Customise Your Cake service to design something completely bespoke.
Do you offer next day delivery?
Yes. Order before 1pm and we deliver next day across London and the UK.
Is there a cost for delivery?
Standard UK delivery is £4.99, and delivery is free on orders over £40. Express delivery is £6.99.
Can I choose the delivery date and time?
Yes. You can select your preferred delivery date and time slot when placing your order.
What should I do if my cake arrives damaged?
If your cake arrives damaged, please contact us immediately with photographic evidence and we will address the issue promptly.
What payment methods do you accept?
We accept credit and debit cards, PayPal, and other secure online payment methods at checkout.
Are your cakes suitable for people with dietary restrictions?
Yes. We offer cakes catering to various dietary needs, including gluten-free, eggless and vegan options. Please see our Allergens & Dietary page for full details.
Do you provide allergen information for your cakes?
Yes. Full allergen information is available on every product page and on our Allergens & Dietary page. If you have a specific concern, please contact us before ordering.
Where are you located?
We are based at 167 Fisherton Street, Salisbury SP2 7RP, and deliver across London and the whole of the UK.
Can I track my order?
Yes. You will receive a confirmation email with tracking details once your order has been processed and shipped.
What happens if I need to change my delivery address after ordering?
Please contact our team as soon as possible and we will update your delivery information where we can.
What if I have a special request for my cake?
Add any special requests in the notes section when ordering, or message us on WhatsApp — we will do our best to accommodate them.
How can I contact customer support?
You can reach us by email at info@delightbaker.com, by phone on 01722 500022, or on WhatsApp at 0746 794 9900.